Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems
Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients
Collaborate with L1 support and development teams to address complex technical challenges.
Conduct routine maintenance checks on existing automations to ensure optimal performance.
Coordinate operations and maintenance activities for large client accounts
Test and optimize the software design, code, and reusability of our automation artifacts
Apply and further develop best practices for developing automation solutions
Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Minimum of 1-2 years of experience in automation
Strong analytical and problem-solving skills, with the ability to think critically and creatively.
Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python
Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus
Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.
Enthusiasm for new automation and digitization topics, such as AI and IDP
Understanding of the full software development lifecycle

Managed Services Engineer – UiPath

Key skills