Key skills
ApacheGrafanaMySQLNGINXPHPPostgresArtificial IntelligenceGeminiPostgreSQLVarnishLoad Balancing
About this role
Role Overview
- Provide first-level incident support;
- Respond to and handle requests from customers and internal teams;
- Open PRBs (Problem Reports) for the responsible teams;
- Execute planned changes to maintain system stability;
- Monitor events to anticipate potential incidents in the environment;
- Improve team documentation;
- Provide support to service teams.
Requirements
- Experience with server technologies such as Apache, Varnish, Nginx, and PHP-FPM;
- Knowledge of Windows web servers (IIS);
- Familiarity with MySQL and PostgreSQL databases;
- Experience with backup tools;
- Knowledge of virtualization technologies;
- Skills in load balancing practices and monitoring tools such as Zabbix and Grafana;
- Analytical skills to help identify recurring incidents and root causes;
- Knowledge of Artificial Intelligence (e.g., Gemini);
- Knowledge of ITIL;
- Availability to work 24/7, including weekends and nights/overnight shifts;
Tech Stack
- Apache
- Grafana
- MySQL
- NGINX
- PHP
- Postgres
Benefits
- 🍽️ Meal allowance through a flexible benefits program;
- 🚍 Transportation allowance;
- 🍼 Childcare assistance;
- 🏋️♀️ Well Hub;
- 📝 Pipo Saúde – Support for scheduling appointments, reimbursements, and more;
- 📝 Alphafitness – Partnership focused on mind and body care;
- 🩺 Medical assistance (national plan 100% covered by the company);
- 🦷 Dental assistance (national plan 100% covered by the company);
- 📚 Educational partnerships;
- 🎂 Birthday day off;
- 🏖️ Vacation & Co.;
- 💛 Life insurance.