Lead outcome-based executive level conversations tied to business priorities
Translate customer goals into clear success plans with measurable impact
Advise on skills-based workforce transformation
Mastery of solutions and be an expert in the evolving product offering
Speak credibly about AI-enabled capabilities and limitations
Use data to prioritize risk, opportunity, and expansion conversations
The quarterback across Product, Professional Services (PS), Sales and Support
Requirements
8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience
Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero
Excellent communications skills with robust Executive presentation experience
Operational rigor with the ability to drive data-led insights and decision making, as well as, conduct regular pipeline and performance reviews
Deep understanding of and comfortable operating in an AI-enabled, skills based environment
Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution