Key skills
CAIBusiness IntelligenceSalesforceDecision MakingCustomer SuccessSales
About this role
Role Overview
- Lead outcome-based executive level conversations tied to business priorities
- Translate customer goals into clear success plans with measurable impact
- Advise on skills-based workforce transformation
- Mastery of solutions and be an expert in the evolving product offering
- Speak credibly about AI-enabled capabilities and limitations
- Use data to prioritize risk, opportunity, and expansion conversations
- The quarterback across Product, Professional Services (PS), Sales and Support
Requirements
- 8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience
- Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
- Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero
- Excellent communications skills with robust Executive presentation experience
- Operational rigor with the ability to drive data-led insights and decision making, as well as, conduct regular pipeline and performance reviews
- Deep understanding of and comfortable operating in an AI-enabled, skills based environment
- Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution
- Ability to Travel up to 20-30%.
Benefits
- medical
- dental
- vision
- paid time off