Process service orders, forms, applications and requests
Create and maintain member account information as appropriate
Acknowledge and resolve member-related concerns
Maintain confidentiality of member information and documentation
Receive incoming calls and assign them to the appropriate departments
Promptly respond to member inquiries with solutions
Communicate efficiently with members through multiple channels
Establish a professional member relationship and ensure a positive member experience

Must have good written, verbal, and interpersonal communication skills in English and Spanish.
The ability to communicate clearly and understand English and Spanish.
Punctuality and consistent work attendance are expected.
Ability to write professional emails and letters
Experience with Microsoft Office programs required
Ability to work in a team environment and independently.
Strong problem-solving and critical thinking skills
Ability to multitask while maintaining accuracy and attention to detail
Ability to remain composed and professional in high-pressure or escalated customer interactions
Demonstrate strong ownership of assigned tasks
Bilingual skills are preferred
Minimum of 2 years related experience or training.

Bilingual Member Care Representative I

Key skills