Mid-level Quality Analyst
São Paulo, São Paulo, Brazil
Full Time
4 hours ago
No Sponsorship
Key skills
AI
About this role
Role Overview
- Management and governance of quality criteria within a specialized tool
- Structuring and evolving evaluation criteria aligned with business goals
- Ongoing monitoring of AI interactions
- Data analysis, root cause identification, and identification of improvement opportunities
- Building reports and dashboards with actionable insights
- Liaison with product and engineering teams to advance the AI
- Tracking action plans and validating improvements
Requirements
- Experience in quality assurance, monitoring, or related areas
- Strong analytical skills
- Organized, critical thinker, and detail-oriented
- Autonomy appropriate for a mid-level role
- Experience with conversational AI (chatbots/voicebots) — a plus
- Knowledge of CX (customer experience) metrics — a plus
- Experience in digital product or innovation environments — a plus
Benefits
- Flexible working arrangements
- Personal development