Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion.
Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation.
Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities.
Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts.
Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment.
Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.
Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams.

2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS.
Experience managing a high-volume book of business with a track record of strong retention and expansion results.
Comfort navigating technical conversations with developer users, as well as business stakeholders.
Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base.
Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking.
Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment.
Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus.

Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
401(k) plan: Up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: Up to $85/month for mobile and internet.
Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Commercial Customer Success Manager

Key skills