Provide technical assistance related to HGAP Industrial products via phone and email queues.
Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components.
Follow standard work for pre and post service preparation (Submit expense reports, develop service reports, making travel arrangements).
Follow all Environmental Health and Safety policies procedures.
Communicate distributor feedback to HGAP management as VOC.
Drive field concerns to closure in a timely manner.
Support goal of service within the Service department of 95%.
Assist in writing technical service bulletins.
On time to all meetings / appointments / and scheduled engagements.
Diligent work habits.
Dedicated to completion of responsibilities.
Willing to accept responsibilities within a team environment.

1 to 10+ years of technical troubleshooting of electrical and/or mechanical systems.
Exposure to industrial product manufacturing and processes.
Ability to communicate effectively both written and verbally.
Understanding of Microsoft outlook and office.
Ability to read and interpret schematics.
Ability to work independently or on a team.
Technical Trade School.
Technical troubleshooting.
Electric Rotary Screw Compressor experience.
Experience installing and troubleshooting refrigerated and desiccant compressed air dryer systems.
Experience with Oil Free Compressor start-up and support.
Experience with Centrifugal compressor commissioning and support.
Demonstrated success in technical training of compressed air systems.

Technical Service Support Specialist

About this role