Answer all incoming calls within the established ring time goal
Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
Use online account opening system to open various types of accounts for members
Prepare and submit all wire transfer requests following appropriate procedures

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and all related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem solving skills
Bilingual Spanish preferred

Eligible for incentives of up to $400 per month
Work from home eligibility after six months with Meets Standard Performance & Manager Approval

Call Center Representative – Spanish Bilingual Preferred

Key skills