Kick off the implementation project with clear information on project scope and deliverables.
Ensure timely action, and successful delivery of milestones through the entire implementation cycle
Work with internal teams to facilitate implementations
Raise risks and issues to the Customer promptly.
Provide a clean and thorough hand-over following implementation to support or the Customer Success Manager
Assist support with customer specific or technical questions
Successfully manage multiple projects concurrently
Update all systems and documentation as required
Partner with clients to achieve successful implementations and deliver the following:
Attend project meetings, as required.
Lead workshops, when required
Where possible, configure HSI Donesafe’s Injury & Claims Management system to meet their needs
Front-end data imports, as required
Liaising with the clients’ workers compensation agents to gather data
Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
Identify Change Requests and follow the change request process
Estimate effort to deliver configuration change requests, when required
Support the Go Live preparation
Support and action the deployment task
Support Hypercare post Go Live
Undertake the following as an implementation manager in a cross functional project team:
Lead Kick off meetings
Work with internal stakeholders and teams to ensure a successful delivery
Provide progress updates on the project, when required

2-4 years' experience within an OHS or workers compensation role highly preferred
2+ years of Implementation experience preferred
SaaS implementation experience preferred
Experience communicating with large and enterprise clients preferred
Experience using our injury management & claims system preferred
Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

Access to a confidential and free EAP Service (Employee Assistance Program)
Birthday Bonus Day – A day of paid leave for your birthday!
Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
Free Skin Checks & Flu Vaccines
A flexible and hybrid working environment
with free Coffee and Snacks in the office!
Office Lunch provided monthly
A collaborative and supportive team-based environment

Implementation Consultant, 6-month contract

Key skills