Take full operational ownership of failing or at-risk contracts requiring immediate intervention
Conduct rapid, forensic diagnostics across technical delivery, compliance, commercial performance, and resourcing
Identify root causes of failure and implement targeted corrective actions
Develop and execute short-term stabilisation plans and longer-term recovery strategies
Reset client confidence through visible leadership, transparency, and decisive action
Establish temporary governance and reporting structures to regain operational control
Lead high-risk, high-impact operational projects where standard structures are insufficient
Support distressed or failing mobilisations and bring them back on track
Implement corrective operational frameworks, processes, and controls at pace
Deliver measurable turnaround outcomes
Introduce discipline, accountability, and control into unstable environments
Manage challenging client relationships and rebuild trust

Proven experience in hard services operations (FM, engineering, technical services)
Strong experience in turnaround, recovery, or crisis management roles
Hands-on leadership with strong operational credibility
Excellent analytical and problem-solving capability
Strong stakeholder and client management experience
Commercial awareness and understanding of contract performance
Strong knowledge of compliance and health & safety (IOSH/NEBOSH desirable)
Proficiency in Microsoft Office and reporting systems

Operations Performance Manager

Key skills