People Operations Lead

Role Overview

• Own the accuracy and completeness of all employee data across HRIS and related systems; identify and drive system integrations and automation opportunities to reduce manual effort and improve data integrity.
• Execute semi-monthly and bi-weekly payroll processing for a global employee population, ensuring accuracy and compliance across multiple geographies, and partner with Finance on reconciliation and reporting.
• Administer first-line compensation and benefits processes, including offer letter generation, merit cycle data management, enrolments, life events, and carrier coordination; serve as the primary employee-facing contact for benefits enquiries.
• Own the full onboarding experience from offer acceptance through the first 90 days and manage offboarding end-to-end; continuously improve both processes based on employee feedback and operational efficiency opportunities.
• Serve as the first point of contact for employee questions and concerns, providing accurate, timely, and empathetic responses; triage employee relations matters and escalate complex or risk-bearing issues to the Head of People appropriately.
• Coordinate and execute annual and mid-year performance review cycles, including timeline management, system configuration, communication rollouts, and manager and employee support.
• Maintain standard HR dashboards and reporting cadences (headcount, attrition, compensation, hiring activity); respond to ad hoc reporting requests and proactively surface data trends or anomalies to leadership.

Requirements

• 5–7 years of HR/People Operations experience, ideally in a fast-moving, technology-driven, or PE-backed company environment.
• Hands-on payroll processing experience required; multi-state or global payroll experience strongly preferred.
• Demonstrated experience with HRIS platforms (e.g. Rippling, Workday, BambooHR, or similar); comfort building or improving system workflows.
• Working knowledge of benefits administration, leave management, and employment compliance fundamentals across relevant jurisdictions.
• Strong data skills — you can build a pivot table, spot an error, and present clean numbers confidently; experience supporting or executing performance review cycles and compensation processes.

Benefits

• A competitive salary and benefits package
• Flexibility to work remotely, with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative, inclusive and supportive work environment