Own All Customer Communication Channels: Inbound and outbound coverage across phone, email, SMS, and chat. No channel gets left hanging.
Appointment Management End-to-End: Scheduling, confirmations, reschedules, reminders, and light service recovery handled cleanly across all locations.
CRM / Help Desk Ownership: Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current at all times.
Franchise Admin Support: Handles routine franchise support tasks so location managers and owners stay focused on operations and sales
Escalation Management: Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP and escalation matrix set at onboarding.

3+ years of experience in customer-facing or administrative support roles
Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months
2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar)
Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week)
Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment

Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing
Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

Customer Service, Fluent in Armenian

Key skills