Technical Support Specialist

Role Overview

• Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware
• Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
• Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
• Maintain accurate records and documentation of IT assets, configurations, and procedures
• Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
• Assist in the deployment and management of software applications, updates, and licenses across organization
• Participate in backup and disaster recovery processes to ensure data integrity and availability
• Monitor system performance and capacity, identifying and resolving issues proactively
• Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services
• Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
• Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proficiency in Microsoft Windows and Office Suite, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles
• Excellent verbal and communication skills both in Romanian and English, with the ability to **effectively convey technical information to non-technical users  **
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues
• Ability to work collaboratively in a team environment
• Strong attention to details and **accuracy **in documentation and system configurations
• Willingness to learn new technologies and adapt to changes in IT environment
• Dedication to providing excellent customer service and support to both internal users and external clients.
• This is a **customer-facing role **requiring professionalism, patience, and the ability to remain solution-focused.

Benefits

• Remote Work Flexibility
• Opportunity to work in a rapidly growing scale-up organisation
• Medical insurance given after probation period
• Ongoing learning and development opportunities
• Holiday allowance in line with local legislation
• Competitive compensation package
• Performance
• based bonus
• Fun budget for team events