About this role
Role Overview
- Handle moderate to complex inquiries regarding policies and billing
- Input and track information into appropriate databases
- Maintain knowledge of marketing campaigns to respond to inquiries
- Explain customer documentation and follow-ups clearly
- Process changes to customer policies accurately
- Ensure first call resolution and customer satisfaction
Requirements
- 0-2 years experience (Preferred)
- High School Diploma or GED (Preferred)
Benefits
- Health insurance
- Professional development opportunities