Assumption of on-call duties in an international environment
Service delivery manager for new and long-term existing customers
Carrying out software support incl. documentation of incoming service cases including description of solutions
Project collaboration in software projects (CS, MU, PS, IS)
International project commissioning and after-go-live support
Service support for existing customers (WCS, MFC)
Software development for WCS, MFC and OFS systems (PTL, PbV)
Change request processing for existing customers

Experience with 24/7 on-call 2nd level support
High level of service and customer orientation
Knowledge in the automation environment / warehouse management systems
Knowledge of the logistics IT environment
Good written and spoken English
Willingness to travel
Experience with sophisticated software architectures
Experience in Java software development (min. 3 years of professional experience desirable)
Confident handling of databases (Oracle)

Software Support and Development Engineer

Key skills