Lead complex, high-impact investigations into scaled abuse, identifying coordinated networks and behaviours that bypass standard moderation systems
Document investigation insights and tooling feedback, including observed gaps in policies, workflows, and detection systems, to be shared with cross-functional partners for continuous operational and process improvement
Assist in creating scalable operational playbooks for new moderation tools and workflows, ensuring consistency and quality in decision-making
Analyse large datasets to uncover trends in scam, spam, and abuse patterns, conducting root cause analyses to inform prevention strategies
Support onboarding and development of new specialists by sharing expertise, providing guidance on complex cases, and embedding high standards of operational excellence
Collaborate with global Trust & Safety and Customer Experience teams to deploy initiatives that improve efficiency, quality, and user outcomes
Leverage AI tools to enhance investigation speed, pattern detection, and decision quality, while applying human judgment to ensure responsible, fair, and accurate outcomes

Typically requires 3–5 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
Proven experience in content moderation or Trust & Safety for a consumer-facing platform, with a focus on complex or scaled investigations beyond one-to-one reporting
Strong analytical capability, with experience using quantitative and qualitative data to inform decisions, identify trends, and drive operational improvements
Experience collaborating cross-functionally with teams such as policy, product, and engineering, and influencing outcomes through clear communication and insight
Demonstrated ability to work independently, take ownership of ambiguous problems, and see initiatives through from insight to impact
Skilled in building and iterating on processes, with a mindset of continuous improvement and operational excellence
Comfortable evaluating technical solutions and contributing informed feedback to improve tools and systems
Experience using or adapting to AI-powered tools to improve workflows, alongside a thoughtful approach to accuracy, bias, and responsible use of AI
Proficiency in Spanish, French, or another language is a plus

Senior Integrity Operations Specialist – Scaled Abuse

Key skills