Key skills
CommunicationCustomer Success
About this role
Role Overview
- Ensure customers attain their desired outcomes using our product or service
- Legal Drafting/Review by preparing required documents checked by a manager
- Handle customer service requests from users and leads
- Support customers in tech setup including source code management connections
- Guide leads about our service through email and website chat
- Draft reports based on customer information provided
Requirements
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference