Provide on-premises and remote classroom technology support to staff and students, including equipment, software, and video.
Manage the College owned inventory of equipment available for checkout to staff and students.
Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
Coordinate and monitor the campus proctoring activities.
Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.
Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
Oversee and facilitate the issuance of student identification cards.

Associate’s degree (or two years post-secondary education) in related field
Two years related work experience
Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience
Ability to communicate effectively both written and verbally
Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
Ability to contribute to a team environment while maintaining positivity and professionalism
Strong customer service skills that focus on creative problem solving
Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
Ability to obtain driver’s license and insurance coverage in accordance with College policy
IT experience or training

Classroom Support Technician, Part-time

Key skills