Key skills
LeadershipProject ManagementCommunicationProblem SolvingSales
About this role
Role Overview
- Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast
- Develop a bench of individual performers to support our growth plans
- Understand and support the client project success criteria and metrics
- Conduct weekly team meetings
- Attend to team's emergency requests or client escalations when necessary
- Proactively monitor clients to keep satisfaction at a high level
- Act as a motivator to keep the morale up among team members
- Oversee and manage all aspects of the solution adoption process
- Coordinate Waystar project team resources and deliverables
- Proactively identify and execute on opportunities for process improvements
- Develop training programs to onboard new consultants and expand the skills of the existing consultants
- Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients
- Partner with Sales team to ensure smooth hand off from contract close to project kick off
- Other duties as assigned
Requirements
- 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing
- Proven leadership and issue resolution abilities
- Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
- Remote software implementations and project management
- HIPAA regulation knowledge
- Healthcare and medical billing terminology
- Experience with Healthcare Practice Management Systems
- Proficient with Microsoft Office Suite
- Good written and oral communication skills; team player
- Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS
Benefits
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups