Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4
Leading roadmapping, prioritisation, and performance reviews across your accounts
Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery
Driving upsells and account expansion, including Webflow's Optimize and Analyze products
Leading pitching and governance conversations at a senior level
Improving how the retainer function runs: processes, reporting, and client experience
Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs
Contributing to forecasting and revenue planning with agency leadership
Playing an active role in business decisions as part of the N4 leadership team

6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience
Proven track record of growing accounts, not just maintaining them
Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy
Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio
Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently
Experienced managing and mentoring direct reports
Commercially sharp with a clear instinct for upsell and expansion opportunities
Webflow experience is a significant advantage
Calm, structured, and decisive when priorities shift

Client Success Lead

Key skills