Community Services Engagement Manager

Role Overview

• Provide supervision and training for the Common Ground Resource Center (CGRC) front desk staff and the managers of the three single adult shelters.
• Ensure procedures and rules are up to date for the shelters.
• Work closely with the director of Community Support Services to look at the day-to-day operation.
• Review and monitor the collection of data.
• Coordinate the scheduling and coverage for the front desk.
• Work with a team to ensure the front desk procedure and aesthetic is engaging and welcoming.
• Participate in the managers meeting, and morning triage meetings.
• Participate in the front desk, MOD and task force meetings.
• Ensure that the front desk is always equipped with First Aid and Narcan supplies.
• Provide back up to the MOD coverage.
• Ensure strong collaboration and communication among other managers and Mangers of the Day to provide a safe environment.
• Work with the Special Project Manager to create a monthly data monitoring dashboard for Common Ground to capture important data that is integral to the everyday operations of the CGRC.
• Review the data entry related to CGRC on a regular basis to monitor timeliness and accuracy.
• Provide feedback to staff as needed to ensure and maintain excellent data quality.
• Work as the centralized point person for the congregate and residential programs around relief staff.
• Schedule and facilitate CPR and boundary trainings.
• Identify and coordinate other training opportunities.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Bachelor's Degree in related field preferred.
• At least 5 years of high-level project or program experience, preferably in a non-profit or government office or program setting.
• Familiarity with housing, homelessness or equivalent social services issues and public policy research.
• Exceptional computer skills, including Microsoft Office, and database entry; high level of Excel, Access and Outlook proficiency.
• Excellent written and verbal communication skills.
• Excellent organizational skills with ability to handle multiple tasks simultaneously in a busy work environment.
• Ability to creatively solve problems in a fast-paced environment.
• Ability to work independently and in a team environment.
• Must be able to take initiative, prioritize, and complete a large volume of detail-oriented tasks quickly and accurately.
• Valid driver's license and good driving record required.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.