Analyze and diagnose complex system issues
Identify root causes and resolve or escalate appropriately
Plan, design, implement, maintain, optimize, and support applications
Gather, validate, and translate complex technical requirements into design and development specifications
Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance
Address highly technical issues during installation and maintenance
Coordinate preparation, coding, testing, and debugging of complex programs
Design, analyze, and build workflows to meet user needs
Configure and integrate electronic and mechanical hardware with software solutions
Gather and analyze data to troubleshoot incidents
Document process and resolution
Document design, application, and technical specifications
Assist with support and training materials
Identify reporting needs and collaborate with report developers
Partner with vendors to resolve system issues and improve performance and usability
Recommend system improvements to vendors
Review documentation for upgrades and monthly system updates; assess impacts
Provide Tier 2 and Tier 3 end-user support
Mentor team members on technical and customer support skills
Act as project lead for complex initiatives
Participate in on-call rotation as required

Epic Application Analyst

About this role