Manage the full lifecycle of integrations: requirements gathering, design, development, testing, deployment and operations
Develop integrations using: o IntegrationHub / Spokes o Flow Designer o MID Servers o REST/SOAP APIs o Webhooks and messaging
Define standards for: o APIs o Versioning o Security and access control
Lead integrations across multiple systems (e.g., CMDB, ITOM, Cloud, SecOps)
Ensure data quality, reconciliation and performance
Define and monitor indicators such as: o Availability o Latency o Throughput
Create dashboards, alerts and runbooks
Participate in incident analysis (RCA) and problem management
Support platform upgrade cycles (post-release validation and hypercare)
Implement security by design: o OAuth2, mTLS o Credential rotation o Principle of least privilege
Ensure compliance with standards and audits
Prioritize low-code and out-of-the-box (OOB) solutions whenever possible
Work with: o Product Owners o Architects o Global teams
Translate business needs into integration contracts and SLAs
Lead a technical team (even if distributed globally)
Support and mentor developers
Automate processes (CI/CD, automated testing)

Solid experience with: ServiceNow IntegrationHub integrations, Flow Designer, and scripting
Strong knowledge of: REST and SOAP APIs
Authentication: OAuth2, SAML, JWT
Experience with: ITSM / ITOM / CMDB / Discovery
Data reconciliation (IRE, Service Graph)
Experience with: CI/CD (Azure DevOps, Git)
Automated testing (Postman, ReadyAPI)
Experience in troubleshooting (logs, metrics, tracing)
Knowledge of ITIL v4
Experience working with global teams (follow-the-sun)
Experience with: Azure Integration Services
ServiceNow certifications: CSA, CAD, CIS (ITSM, Discovery), IntegrationHub
Experience with: API Gateways or MuleSoft
Knowledge of observability and performance testing
Experience with enterprise integration architecture

Integration Lead – ServiceNow

Key skills