Technical Product Manager

Role Overview

• Own the Customer Domain product lifecycle, including customer identity, profiles, preferences, consent, behavioral data, and Customer 360 capabilities across enterprise systems.
• Define and maintain the Customer Domain product vision and roadmap, aligning customer data initiatives with business, marketing, analytics, personalization, and customer experience goals.
• Partner with data and engineering teams to manage customer data ingestion, modeling, governance, and access, including source systems, databases, Databricks, and enterprise APIs.
• Define, oversee, and monitor customer funnels, KPIs, and metrics in Databricks, ensuring consistency, accuracy, and alignment with enterprise analytics and reporting standards.
• Enable personalization, lifecycle, and activation of use cases by ensuring customer data is reliable, well-governed, and consumable by downstream platforms and tools.
• Play a critical role in supporting customer data platform initiatives and migrations, including ownership of product requirements and delivery for the Braze migration and related integrations.
• Collaborate with cross-functional stakeholders (Marketing, CX, Analytics, Engineering, Privacy/Legal) to prioritize customer-domain capabilities based on business value, data integrity, and technical feasibility.
• Translate business and customer needs into clear product requirements, including epics, user stories, data definitions, and acceptance criteria.
• Provide product oversight and vendor management for third-party customer data providers, defining how external data is incorporated, governed, and leveraged to enhance customer profiles and Customer 360.
• Support ongoing operational and analytical needs by helping teams troubleshoot customer data issues and continuously improving platform reliability and data quality.

Requirements

• 3–5 years of experience as a Product Manager, preferably within customer data, data platforms, MarTech, analytics, or enterprise systems.
• Strong understanding of customer data concepts, including identity resolution, profiles, consent, behavioral tracking, and lifecycle analytics.
• Experience working with data platforms and analytics environments, including Databricks, data warehouses, event pipelines, and enterprise backend REST APIs and microservices.
• Familiarity with customer engagement and personalization platforms (e.g., Braze or similar lifecycle marketing tools).
• Ability to partner effectively with engineering and data teams, translating complex data and technical concepts into clear product direction.
• Experienced with Agile development methodologies and working in cross-functional enterprise teams.
• Strong analytical and problem-solving skills, with a passion for data-driven decision-making.
• Comfort defining and tracking customer funnels, metrics, and KPIs to assess product and business impact.
• Excellent stakeholder management and communication skills, capable of aligning diverse teams around shared customer outcomes.
• Ability to balance foundational platform work with near-term business enablement in a fast-paced environment.
• Product management certification (e.g., Pragmatic Institute, CSPO, SAFe PM/PO) is a plus.

Tech Stack

• Microservices

Benefits

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym