Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts.
Creating and managing sales leads and opportunities in your customer base with the account teams.
Sharing customer knowledge and contacts to support other account team members to win business.
Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
Accountable for national or frame agreements and managing the customer’s contract portfolio.
Developing the profitability of the customers’ business with KONE according to the account plan.
Developing market intelligence and customer insight to develop credibility and a competitive advantage.
Canvassing new business whilst ensuring you retain and grow existing accounts.
Negotiating and re-new contracts.
Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.

Minimum 5-years’ experience in Account Management or Business Development is essential.
Ability to develop high level relationship between the customers companies at a senior level and deal with escalations.
A Sales background is desirable.
Demonstrated success in managing high-value portfolios and achieving revenue targets.
Strong analytical skills to analyze complex business problems and develop effective, long-term solutions.
Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
Experience in maintaining and developing existing customer accounts.
Ability to communicate features advantages, benefits, and value to different customers’ needs and tailor Kone solutions accordingly.
Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
Aptitude in networking and building relationships at all levels.
Adaptability and strong problem-solving skills.
Effective communication skills together with good written and spoken English.
Preference for Salesforce, SAP knowledge is desirable.
Good IT skills

Key Account Manager

Key skills