Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance
educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

Must be able to work 24/7 shifts on rotation including occasional weekends.
University Degree or relevant working experience (customer support or HORECA roles).
Native or near-native proficiency in English.
Any additional language will be considered an advantage.
Basic Computer skills.
Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
Applicants must be eligible or have legal authorisation to work in the country where the position is based.

Client Support Agent – 24/7 Shift Rotation

About this role