Own and manage strong working relationships with key third‑party lending vendors, ensuring effective day‑to‑day engagement.
Ensure all valuation and settlement correspondence is appropriately managed, with issues, incidents and faults escalated and resolved in a timely manner.
Provide expert guidance and technical support to stakeholders for complex or escalated lending requests.
Maintain up‑to‑date knowledge of regulatory obligations and drive control and process enhancements as requirements evolve.
Develop, enhance and maintain processes, playbooks, tools, templates and reporting to support efficient Lending Operations.
Drive vendor performance optimisation, including cost management within budget, implementation of efficiencies, and continuous improvement to customer and employee experience.

Strong knowledge of retail and commercial home lending, including third‑party, direct, hardship and collection channels.
Proven experience in vendor and relationship management, including identifying opportunities and leading change initiatives is highly regarded.
Sound understanding of banking products, lending operations, and retail banking systems and processes.
Strong communication, relationship‑building and stakeholder management skills, with the ability to influence at all levels and work collaboratively under pressure.
Excellent analytical, problem‑solving and decision‑making capability, with strong attention to detail, time management and the ability to manage multiple priorities in a changing environment.
Process improvement and governance mindset, with the ability to plan, implement and embed change, supported by an understanding of relevant regulatory obligations (e.g. NCCP, Privacy Act, AML/CTF).

Vendor Optimisation, Relationship Manager – Lending Operations

Key skills