Work within our customer contact centre, primarily taking calls and answering e-mails.
Provide exceptional end-to-end service to customers who use and/or generate renewable energy at home.
Take full ownership and accountability for any problems customers may have.
Find ways to help customers manage their accounts in a more self-sufficient way, promoting digital services.
Support customers with a variety of queries such as taking meter readings, understanding bills and energy use, and resolving complaints.
Collaborate with team members and utilize available resources to deliver quality customer service.

Highly resilient and comfortable when dealing with customer queries where you might not know the answer.
Analytical and inquisitive nature, with a strong desire to solve complex problems.
Experience working in a busy, fast-paced environment.
Excellent verbal and written communication skills.
Willingness to learn and adapt.

£500 work from home allowance
an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance
an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
Option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Customer Service Specialist

Key skills