Forward Deployed AI Product Manager

Role Overview

• Serve as the primary product point of contact for a portfolio of health system clients.
• Lead structured discovery engagements
• interviews, workflow mapping, shadowing, and document analysis.
• Define the "art of the possible" for each client, connecting operational pain points to AI platform capabilities.
• Own the relationship with clinical informatics, IT, and operations stakeholders at client sites.
• Translate real-world workflows into structured product and configuration requirements.
• Design bespoke AI workflow solutions in collaboration with engineers.
• Drive deployments from pilot kickoff through go-live.
• Define and track value metrics and outcome frameworks in partnership with clients.
• Identify patterns across deployments and translate client-specific configurations into reusable product features.

Requirements

• 5+ years of experience in healthcare technology, with hands-on exposure to provider operations in Patient Access, Care Management, or Revenue Cycle.
• Demonstrated experience in a client-facing delivery role
• implementation, technical project management, solution consulting, or customer success.
• Ability to quickly understand and map complex clinical and administrative workflows.
• Strong written and verbal communication skills; able to present to VP/C-suite health system stakeholders.
• Comfortable operating in ambiguity and whitespace.
• Curiosity about AI and automation; eager to develop deep product fluency in this space.
• Willingness to travel up to 25–35% to client sites for discovery, go-live support, and executive meetings.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• uncapped paid time off program for exempt employees
• accrual-based program for non-exempt employees
• 14 paid holidays each year
• uncapped paid time off for exempt employees