Instructional Designer – Credit Card Training

Role Overview

• Design, develop, and maintain instructional content focused on credit card products, policies, and processes
• Create engaging learning materials using authoring tools (preference for Articulate Storyline and/or Rise)
• Traffic training collateral through compliance, legal review, and internal approval workflows
• Manage publishing and updates to internal web portals
• Plan and deliver live, virtual training sessions (webinars) for diverse audiences
• Present with confidence and clarity, ensuring high engagement and learner comprehension
• Partner with subject matter experts, compliance teams, and stakeholders to ensure accuracy and alignment
• Manage multiple projects simultaneously while meeting deadlines and maintaining quality
• Apply project management best practices to scope, schedule, track, and deliver training initiatives
• Support in-person training when required; occasional travel may be needed

Requirements

• Bachelor's degree, or equivalent work experience
• Six to eight years of experience in marketing or related field
• 3+ years of experience in Instructional Design, Learning & Development, or a related field
• Experience developing training in a regulated environment (financial services strongly preferred)
• Proficiency with eLearning authoring tools, preferably Articulate
• Strong organizational skills with a proven ability to manage complex workflows and approvals
• Exceptional attention to detail and quality control
• Demonstrated experience working under deadlines and prioritizing competing tasks
• Comfort presenting to groups via webinar or virtual platforms
• Strong written and verbal communication skills
• Experience managing projects from concept through delivery
• Experience with credit card products or consumer banking
• Familiarity with LMS platforms and content publishing workflows
• Background in instructional design methodologies (ADDIE, Agile, etc.)
• Experience facilitating instructor-led or blended learning
• Basic understanding of compliance, risk, or legal review processes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law