Manage assigned strategic accounts, ensuring strong client relationships and satisfaction.
Execute account plans to support retention and identify opportunities for growth.
Collaborate with sales, operations, and internal stakeholders to deliver solutions aligned with client objectives.
Monitor account performance through KPIs, metrics, and reporting.
Support contract renewals, pricing discussions, and commercial activities.
Address client inquiries and issues, ensuring timely resolution and communication.
Contribute to process improvements and adoption of account management best practices.
Promote collaboration and knowledge sharing across teams.
Participate in client meetings and ongoing account discussions.
Perform additional duties as assigned by management.

Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; advanced degree preferred.
5-10 years of experience in account management, sales, or business development.
Proven ability to manage client relationships and support business growth initiatives.
Strong analytical, problem-solving, and organizational skills.
Excellent collaboration, communication, and stakeholder management abilities.
Understanding of account management strategies and customer success principles.
Strong written and verbal communication skills for reporting and client engagement.
English language proficiency is required, including the ability to speak, read, and write at a business level.
Alignment with Vantage’s Core Values: Trust, Accountability, Respect, and Agility.
Experience supporting multi-site, global accounts and hyperscalers preferred.

Customer Success Manager – APAC

Key skills