Manage and maintain the customer’s systems and cloud-based solution, ensuring maximum uptime and performance.
Provide technical support to internal and external customers, including troubleshooting and resolving complex technical issues.
Monitor system performance and security, proactively identifying and addressing potential issues before they become critical.
Maintain and update documentation related to system configurations, procedures, and policies.
Develop and implement IT policies and procedures that ensure compliance with relevant laws, regulations, and industry standards.
Work closely with the IT team to plan and implement new technologies and solutions.
Ensure that all help desk requests are addressed promptly, accurately, and professionally.
Maintain and troubleshoot cloud-based systems, including AWS, Azure, OpenStack, and optimize performance and cost-effectiveness.
Perform routine system backups and disaster recovery procedures.
Conduct training for internal and external customers on system and network administration, cloud computing, and other relevant IT topics.

Active TS/SCI security clearance
3+ years of experience in a IT Support functionality role, with a strong focus on cloud-based solutions and help desk operations
Solid understanding of IT security principles and best practices
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Exposure to a cloud environment
Security+ and AWS/Azure certification (Will re-imburse if you don’t already have it)

Cloud Systems Administrator

Key skills