Computer Programmer Analyst II

Role Overview

• Consult Program Areas and users to assess and define systems requirements.
• Answer questions and resolve computer problems in person and remotely.
• Aid in the use of technology, hardware, and software.
• Install and perform repairs to hardware, software, and peripheral equipment.
• Responsible for keeping an inventory of computer equipment and software in assigned areas.
• Process and track workload using the agency's incident management tracking system.
• Test and monitor software, hardware, and peripheral equipment.
• Verify operations and detect errors.
• Prepare evaluations and submit recommendations to management.
• May take a lead role in the planning, testing, and implementation of major projects under the supervision of management.
• Complete administrative tasks via Microsoft Intune.
• Configure device enrollment and handle all aspects of the device’s lifecycle.
• Manage device configuration.
• Deploy applications, manage updates and troubleshoot install failures and detection rules.
• Manage access to resources in both Microsoft Intune & Active Directory.
• Create and manage security groups and assign configuration profiles and compliance policies.
• Write and maintain up-to-date documentation for supporting Information Technology Systems.
• Create KB articles for common issues.
• Read technical manuals and work directly with hardware and software manufacturers to develop training materials and procedures to conduct training programs.
• Establish methods and procedures for use of information technology systems.
• Perform other related duties as required by the Office of Information Technology

Requirements

• 5 years of direct work experience in computer systems analysis and/or computer programming
• a bachelor’s degree from an accredited college or university with a major in one of the computer sciences or in management information systems, and one year of experience as described above
• a master’s degree from an accredited college or university in one of the computer sciences or in management information systems.

Benefits

• Health Premiums $25.00
• Single / $90.00
• Family Biweekly
• No Cost $25,000 Life Insurance
• Nine Paid State Holidays, One Personal Holiday per year
• 4 hours Annual Leave and 4 hours Sick Leave accrued Biweekly
• Retirement Plan Options
• State University and College Tuition Waiver Program
• On the Job Trainings
• Support for family planning, including paid maternity leave, adoption benefits, Family and Medical Leave Act (FMLA), Family Supportive Work Program (FSWP), and paid leave for family and medical responsibilities for eligible employees.
• Paid administrative leave for mentoring, volunteering, voting, and other reasons because we understand the importance of giving back to the community.