Defined Contribution Client Manager

Role Overview

• oversee daily operational performance for assigned clients and operations teams
• collaborate with support areas like customer care and technology
• support the Senior Client Manager/Client Leader in delivering high-quality solutions
• utilize effective client communication skills
• manage the operations of a client team through developing talent and delegating work
• communicate regularly with clients on all aspects of daily operations
• drive stable and consistent delivery from internal and external partners
• use data to influence standardization and process innovation
• manage defined contribution plans and understand their effect on clients and participants
• collaborate with the Oversight & Excellence team to reduce total cost and improve efficiency

Requirements

• 3+ years in Defined Contribution
• knowledge of Defined Contribution recordkeeping systems
• effective communicator with influencing skills on domain and technical matters
• proven analytical abilities and attention to detail
• solutions oriented with ability to report data to stakeholders
• management and organizational skills
• experience coaching and leveraging work through others

Benefits

• health, dental and vision coverages starting Day One
• wellbeing programs
• retirement plans with contribution matching
• generous time off
• parental leave
• continuing education
• career growth opportunities
• flexible working arrangements