You oversee and coordinate home deliveries originating from Castorama stores
You manage all B2C deliveries (small parcels, large and bulky items)
You are responsible for carrier service quality
You ensure communication with stores (best practices, changes of service providers…)
You identify, analyze and monitor operational issues through action plans
You ensure timely handling of customer disputes
You contribute to improving service quality in coordination with Customer Service
You ensure correct assignment rules of products to carriers
You verify invoices, control costs and manage reimbursement of disputes
You participate in project implementation
You report quarterly on our CO2 reduction performance

Currently studying for a Bac+4/Bac+5 (equivalent to Bachelor's/Master's) degree in Supply Chain / Logistics
Knowledge of transport regulations
Full proficiency in Microsoft Office
Strong organizational skills, ability to plan and react quickly
Proactive and able to propose improvements, with strong synthesis skills
Customer-oriented with an interest in digital and retail

E-commerce Transport Coordinator

Key skills