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Service Delivery Manager – SDM at Minor Hotels Europe and Americas | JobVerse
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Service Delivery Manager – SDM
Minor Hotels Europe and Americas
Remote
Website
LinkedIn
Service Delivery Manager – SDM
Ohio, United States of America
Full Time
1 hour ago
No Visa Sponsorship
Apply Now
Key skills
ERP
Java
Python
ServiceNow
.NET
BI
Power BI
Databricks
Jira
Stakeholder Management
Change Management
Communication
About this role
Role Overview
Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications.
Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support operations.
Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect reduction.
Oversee PLM–MES–ERP integration stability, enhancements, fixes, and release deployments.
Ensure audit readiness, regulatory compliance (GxP, SOX, ISO), and adherence to validation and quality standards.
Act as the single point of contact for ADM service governance, client engagement, and stakeholder management.
Drive governance cadence, financial tracking, automation, productivity improvement, and continuous service optimization.
Requirements
12+ years of enterprise application delivery experience
5+ years in Service Delivery or Delivery Manager roles
Strong hands-on experience managing PLM and/or MES ADM/AMS engagements in regulated environments
Deep knowledge of PLM platforms (Dassault ENOVIA/3DEXPERIENCE, Teamcenter, Windchill) and MES systems
Solid understanding of PLM–MES–ERP integrations and enterprise application landscapes
Experience with ITIL processes, ServiceNow/JIRA, and delivery governance frameworks
Ability to lead global onshore–offshore teams with strong client-facing communication and escalation skills
Exposure to technologies such as Veeva, Boomi, Java full stack, Python, .NET, Databricks, and Power BI.
Bachelor’s degree in engineering, Computer Science, or equivalent
ITIL Foundation / Intermediate and any PLM/MES platform certification is a plus.
Tech Stack
ERP
Java
Python
ServiceNow
.NET
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Apply Now
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