Responds to customer support inquiries in a timely manner.
Develops knowledge based on previous inquiries and information shared by business or system experts.
Run and disseminate routine reports.
Provides a review of changes and updates data where required.
Reviews and responds to requests for ad hoc metrics or reporting requests.
Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues.
Collaborate with higher support tiers or senior team members to address complex technical or data-related issues as required.
Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached.
Identify issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.

Proficient in assigned solutions including Smartsheet, Excel, and other ad hoc reporting systems understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
Advanced proficiency in Smartsheet platform, independently build, manage, support, and enhance Smartsheet solutions.
Developing scalable workflows, dashboards, automations, and reporting, while also providing user support, troubleshooting, and ongoing optimization across teams.
Participates and/or supports new projects as required for clinical system or clinical reporting.
Supports analysis of findings and retesting once resolved.
Active involvement in training efforts for internal and external customers.
Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.

We are passionate about developing our people, through career development and progression;
supportive and engaged line management;
technical and therapeutic area training;
peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.
Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
Collaborate with passionate problem solvers

Clinical Dev Ops Analyst, Smartsheet

Key skills