Own and manage a prioritized delivery backlog for customer implementation and platform configuration work.
Translate customer and internal stakeholder needs into clear epics, user stories, acceptance criteria, and testable requirements.
Ensure backlog items meet the Definition of Ready before they enter sprint planning.
Drive clarity before development starts so engineering and QA are not forced to interpret intent mid-sprint.
Partner with customers, delivery leaders, developers, QA analysts, configuration specialists, and internal stakeholders to resolve gaps and align priorities.
Make prioritization calls when capacity is limited, requirements conflict, or tradeoffs are required.
Support sprint planning, backlog refinement, sprint reviews, and Agile ceremonies with strong preparation and clear decision-making.
Review completed work against acceptance criteria and confirm whether it meets the intended business need.
Improve delivery predictability by reducing ambiguity, rework, stalled work, sprint churn, and preventable quality issues.

3+ years of experience as a Product Owner, Product Manager, or similar software delivery role.
Proven experience owning, managing, and prioritizing product or delivery backlogs.
Hands-on experience writing clear user stories, acceptance criteria, business requirements, and functional requirements.
Experience supporting sprint planning, backlog refinement, sprint reviews, and Agile or iterative delivery processes.
Strong ability to translate complex customer, business, and technical needs into development-ready work.
Sound judgment when priorities conflict, capacity is limited, or decisions must be made with incomplete information.
Strong collaboration skills with engineering, QA, configuration, delivery, customer-facing teams, and external stakeholders.
A disciplined execution mindset: you follow through, close loops, escalate gaps early, and do not let unclear work drift downstream.
Preferred experience in Professional Services, customer-specific software implementations, enterprise platform delivery, public sector/SLED, high-compliance environments, Agile Scrum, and Azure DevOps.

Diversity Commitment: As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives that contribute to the diversification of our team. Individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery.
Work Authorization: Please note that some customer assignments may require additional eligibility, vetting, or access approvals based on contract, security, or regulatory requirements.

Product Owner

Key skills