Customer Service Advisor, Hungarian

Role Overview

• Manage Order & delivery
• Captures, records and commits customer orders according to customer needs, agreement and defined service level;
• Proposes product alternatives in case of phase-out or shortage;
• If relevant, optimizes, plans and coordinates the delivery with customers and partners.;
• Monitor Execution
• Handles customer orders portfolio and monitors execution;
• Liaise with the relevant partners to ensure on-time deliveries and service commitment;
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer;
• Informs and follows up with customers.;
• Manage Request
• Captures customer’s requests & claims;
• Analyses and provides issue resolution or appropriate answer;
• Contacts, follows up and closes the loop with customer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.;
• Support sales
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management;
• Apply and improve work methods
• Applies standards and procedures (including internal control rules & embargo);
• Contributes to continuous improvement to enhance work methods and customer satisfaction.

Requirements

• Advanced level of Hungarian and English;
• Minimum 1-2 years of experience in Customer or similar roles;
• Organizational and multitasking ability;
• Attention to detail;
• A good team worker and Customer-oriented approach;
• Strong knowledge of Microsoft Office package (especially Excel);

Benefits

• Hybrid way of working;
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.;
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.