Captures, records and commits customer orders according to customer needs, agreement and defined service level;
Proposes product alternatives in case of phase-out or shortage;
If relevant, optimizes, plans and coordinates the delivery with customers and partners.;
Monitor Execution
Handles customer orders portfolio and monitors execution;
Liaise with the relevant partners to ensure on-time deliveries and service commitment;
Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer;
Informs and follows up with customers.;
Manage Request
Captures customer’s requests & claims;
Analyses and provides issue resolution or appropriate answer;
Contacts, follows up and closes the loop with customer;
Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
Shares recurring problems with the relevant internal partner(s) in order to find solutions.;
Support sales
Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management;
Apply and improve work methods
Applies standards and procedures (including internal control rules & embargo);
Contributes to continuous improvement to enhance work methods and customer satisfaction.
Requirements
Advanced level of Hungarian and English;
Minimum 1-2 years of experience in Customer or similar roles;
Organizational and multitasking ability;
Attention to detail;
A good team worker and Customer-oriented approach;
Strong knowledge of Microsoft Office package (especially Excel);
Benefits
Hybrid way of working;
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.;