Key skills
OracleMSSQLCRM
About this role
Role Overview
- Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM)
- via online sessions, telephone, e-mail and occasional on-site events
- General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up.
- Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
- Contributing to 3Shape's business by providing the industry's best Customer Support
Requirements
- Full operational command of English and Italian, both verbally and in writing
- Previous experience in a support function
- Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge
- General network knowledge incl. understanding the concepts of client-server installations
- Database (Oracle and MSSQL) administration knowledge
- User-level knowledge on CRM systems (is a plus)
- A relevant IT education is an advantage
Tech Stack
- Oracle
Benefits
- Comprehensive benefits incl. 24 working days of annual vacation
- Medical insurance
- Paid sick leaves and child sick leaves
- Maternity and paternity leaves
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe