Customer Service Officer
Pretoria, Gauteng, South Africa
Full Time
1 hour ago
No Sponsorship
About this role
Role Overview
- Deliver customer support services to enhance the customer experience
- Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre
- Monitor and control risk associated with the Customer
- Ensure compliance with legal and regulatory requirements
Requirements
- Higher Diplomas in Business, Commerce and Management Studies (Required)
Benefits
- Empowering Africa’s tomorrow, together…one story at a time.
- Customer support services to enhance the customer experience
- Adhere to all processes in the CMP Customer Services centre
- Monitor and control risk associated with the Customer
- Ensure compliance with Absa's risk and compliance policies and procedures
- Establish and maintain good professional relationships with relevant stakeholders
- Owning and being proactive about own training and development