Oversee end-to-end execution of digital community programs (e.g., Community Live, User Groups, etc.), ensuring timelines, deliverables, and quality standards are consistently met
Manage all execution details with precision, including program calendars, session readiness, speaker coordination, registration setup, and promotional timelines
Proactively identify risks, gaps, and dependencies, and take action to keep programs on track
Ensure content reaches the right customer audiences (Decision Makers, Administrators, End Users) at the appropriate lifecycle stage
Partner cross-functionally to execute promotional campaigns that drive awareness, registration, and engagement
Track, analyze, and report on program performance (e.g., registration, attendance, engagement, CSAT), using insights to inform improvements
Identify opportunities to streamline processes, increase efficiency, and scale program delivery
Take on stretch assignments and support adjacent initiatives as needed, including lifecycle automation and omni-channel customer engagement programs
Adapt quickly to changing priorities and regional needs, ensuring consistent global execution
Bring forward ideas, challenge the status quo, and contribute to continuous improvement of programs and processes
Collaborate with global teams across regions and time zones to ensure seamless program execution and a consistent customer experience; flexibility to align with U.S. working hours as needed

Proven experience in program management, project management, or execution of digital/customer-facing programs
Exceptional attention to detail and strong organizational skills
Proactive, self-starter mindset with a bias for action and ownership
Curious and solutions-oriented, with a willingness to learn quickly and improve continuously
Strong ability to manage multiple priorities, timelines, and dependencies in a fast-paced environment
Comfortable working with data to measure performance and inform decisions
Clear and effective communicator, able to collaborate cross-functionally
Demonstrated “can-do” attitude with flexibility and adaptability
Comfortable working in a global environment with flexibility across time zones, including partial alignment with U.S. working hours
Adaptable and eager to take on new challenges, with the ability to support initiatives beyond core responsibilities

Program Manager – Community Programs

Key skills