At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations.
They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients.
You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others.
Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths.
You are expected to anticipate the needs of your teams and clients, and to deliver quality.
Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Minimum Degree Required : Bachelors Degree
Preferred : Bachelors or master’s in science, Computer Science, Engineering
Minimum Years of Experience : 4 –7year(s)
Certifications Required : None
Certifications Preferred : AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation, Terraform, Ansible, ServiceNOW Developer, AI Certifications ( Langchain , Langgraph , AWS AI), React, Amelia Platform.
Required / Mandatory Knowledge/Skills : Foundational understanding of automation concepts, workflow orchestration, and event-driven operations; Basic scripting ability (PowerShell, Shell, Python, or JavaScript); Familiarity with AI/ML concepts, LLM outputs, and how models interact with operational processes; Ability to support intake workflows, request routing, and ticket categorization; Understanding of cloud-native automation services (AWS Lambda, API Gateway, Step Functions); Ability to validate workflow runs, identify failures, and escalate issues; Comfort with data collection, cleansing, and preparation for model tuning; Ability to review automation logs and telemetry signals for anomalies; Experience documenting runbooks, process flows, and SOPs.

Supports automation and AIOps tasks across IT operations.
Assists with workflow orchestration, data preparation for model training, event correlation, predictive alerting, and routine scripting activities.
Helps maintain dashboards, monitor workflow success rates, and contribute to continuous improvement of automated processes.

Senior Associate, IT Infra/Cloud – Service Reliability, Automation

Key skills