Receive inbound calls from policyholders in a contact center environment.
Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
Accurately interpret and verify billing transactions.
Respond to simple as well as complex billing inquiries from policyholders.
Provide policyholders with technical support on the client systems.
Follow up with policyholders on outstanding items in a timely manner.
Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
Perform other duties as needed.

Experience of up to 1 year, preferably in a customer service environment
Some post High School education preferred
Excellent telephone etiquette and service delivery skills
Strong communication skills and effective listening abilities
Effective organizational and time-management techniques
Exhibit patience and a positive outlook when working with policyholders
Contribute to an environment of accountability, collaboration and teamwork
Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
Able to commit to the entirety of the training program and work within a structured operation environment.

Customer Service Agent

Key skills