Conduct process discovery across the lead-to-cash lifecycle (e.g., contracting, invoicing, billing, collections), including documenting current-state workflows and handoffs.
Identify process breaks and root causes (including where issues originate in contracts, invoices, or upstream systems) and synthesize findings into clear problem statements.
Prepare executive-ready updates and briefings summarizing insights, trade-offs, recommendations, and next steps.
Support identification of data disconnects and root causes; document issues and potential remediation options to improve enterprise-wide data quality and usability.
Create, maintain, and circulate discovery documentation (e.g., data inventories, data flow diagrams, issue logs, and decision logs) to drive alignment and execution.
Memorialize key decisions and translate outcomes into decision-tree or lightweight governance artifacts to enable future clean-up and ongoing data hygiene checks.
Conduct structured interviews and working sessions to capture tacit knowledge ("what’s in people’s heads") including exceptions, escalation paths, and common edge cases.