Serve as the primary point of contact for your assigned portfolio of customer accounts, ensuring all customer needs and expectations are met with a high level of service.
Respond to inbound customer calls and emails regarding order inquiries, shipping dates, product issues, order changes, repairs, and RMAs.
Support the full order management process, including order entry, expediting orders, processing change requests, handling returns, monitoring order status, and resolving discrepancies.
Collaborate closely with cross-functional teams such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues efficiently.
Assist fellow customer service associates with administrative responsibilities as needed.

High School Diploma or GED equivalent required
1+ year of professional experience in customer service, field service, technical support, or a fast-paced operational environment
Strong English verbal and written communication skills with the ability to clearly communicate with customers, team members, and leadership
Proven interpersonal skills with the ability to quickly build rapport and maintain professional relationships across multiple levels of an organization
Demonstrated ability to proactively identify issues, prioritize tasks, and take ownership of follow-up actions
Strong analytical and problem-solving skills with experience resolving customer, service, or operational issues efficiently
High attention to detail with experience maintaining accurate documentation, reports, and service records

Senior Customer Experience Specialist

Key skills