You develop the IT strategy for Solution & Support Services and translate it into a clear technology roadmap with measurable outcomes
As the central point of contact for C-level stakeholders, you ensure that IT delivery and business objectives go hand in hand
You lead large, decentralized teams of up to 100 employees indirectly. Your direct reports are 5 to 10 heads of department. You identify potential, develop talent and build high-performing structures
You manage budgets, resources and projects from planning through to delivery, keeping risks in view and taking proactive measures
You are responsible for the stable operation of a nationwide IT support model. Availability, rapid incident resolution and the continued operational capability of the companies are central
You define KPIs and SLAs, ensure service quality and further develop support and incident management structures

Degree in Computer Science or a comparable qualification with a clear IT background
At least 8 to 10 years of leadership experience in service-oriented IT organizations, preferably with a focus on IT service and support
You think strategically, make decisive choices and can drive initiatives from concept to implementation
You lead with conviction: coaching, talent development and building high-performing teams are second nature to you
Solid ITIL knowledge, both in day-to-day application and in implementation. Process optimization and operational reliability are part of your skill set
You communicate clearly at all levels, are persuasive at C-level and within teams, and demonstrate a strong customer orientation

IT Director, Solution & Support Services

Key skills