Benefits Specialist

Role Overview

• Administer employee benefit programs including medical, dental, vision, life, disability, leave, and retirement plans
• Process enrollments, life events, eligibility changes, and terminations across HR and vendor systems
• Support annual open enrollment activities, including testing, coordination, and employee support
• Maintain accurate benefits records, documentation, and system configurations
• Serve as a primary contact for employee benefits inquiries, providing timely and accurate responses
• Partner with People Services / HR Connection teams to resolve complex benefits issues and escalations
• Assist with benefits communications, including FAQs, intranet content, and job aids
• Support education efforts to help employees understand plan options and maximize benefits value
• Assist with compliance activities related to ACA, ERISA, HIPAA, COBRA, and other applicable regulations
• Support annual filings, audits, and data requests
• Ensure plan documentation, summaries, and notices are up to date and properly distributed
• Partner with Legal, Payroll, and Finance as needed to support compliance requirements
• Liaise with benefit vendors and brokers to resolve eligibility, billing, and claims issues
• Support vendor data exchanges, reconciliations, and issue resolution
• Assist with preparation for renewals, and service reviews
• Run routine benefits reports and perform basic data validation and reconciliations
• Support analysis of enrollment, utilization, and cost trends
• Identify opportunities to improve processes, controls, and employee experience
• Contribute to documentation, standard operating procedures, and knowledge base content

Requirements

• Working knowledge of benefits programs and core compliance requirements
• Experience supporting open enrollment and year-round benefits lifecycle activities
• Strong attention to detail and ability to manage sensitive data
• Proficiency with HRIS and benefits administration systems
• Experience with multi-state or global benefits administration (Preferred)
• Familiarity with ACA reporting, COBRA administration, and leave programs (Preferred)
• Benefits-related certifications (CEBS, PHR, SHRM-CP) a plus (Preferred)
• 4–6 years of experience in benefits administration or HR operations

Benefits

• Generous benefits package available on day one to include: 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays