Responsible to a Lead Designer
Hands-on design to assure the successful design and delivery of public services through technology.
Acts as an subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice.
Actively supports retention, hiring, and team quality
Mentoring and coaching within the design community.
Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
Advocate for the Interaction Design practice internally and externally.

Create a shared understanding of problems to solve and ideas to test
Make things real through storytelling and uncovering the ‘why’
Caring about design enough to make sure everyone can use public services
Make use of the Made Tech playbooks where they exist and support their development
Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.
Support the hiring and onboarding of designers (contract and permanent)
Help define Made Tech design principles through delivering effective public services
Build relationships with clients, earning their trust and understanding their needs
Support the commercial team to win new work by contributing and reviewing bids relating to UCD
Contribute to marketing materials (blogs, case studies, talks)

Senior Interaction Designer

Key skills