Lead Level 1–3 application production support for QL Eligibility, Drug, Prescriber business customers, including monitoring, incident resolution, and proactive system health checks.
Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
Perform debugging, and validation across distributed application environments.
Handle Job failures, Batch processing, Job scheduling, and queues in DCU3 Mainframe Environment.
Participate in on-call rotations as needed to support critical production services.
Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

8+ years of experience in application production support (Level 1–3)
8+ years of Software Development Engineering experience using Mainframe CICS, JCL, COBOL programs, DB2 queries, and Tivoli batch workflows
1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP)
Familiarity with AS/400, monitoring tools, logging frameworks, and IT operations processes
Ability to work effectively in a fast-paced, cross-functional environment
Excellent analytical, communication, and problem‑solving skills.

Senior Analyst, Software Development Engineering

Key skills